Privacy Policy

 

Effective Date: 01-04-2022
Last Updated: 03-06-2025

Rao Space – Contemporary Home Interiors
Website: https://raospace.com/
Email: hello@raospace.com

We at Rao Space are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal data in compliance with the Digital Personal Data Protection Act, 2023 (DPDPA) enacted by the Government of India.

1. Applicability

This policy applies to:

• All visitors and users of our website and mobile services.
• Clients who interact with us online or offline.
• Vendors, freelancers, employees, and partners.

By using our services, you agree to the terms outlined in this Privacy Policy.

2. Personal Data We Collect

We may collect the following categories of personal data:

1. Directly Provided Data

• Full name
• Phone number
• Email address
• Postal address
• Project location
• Design preferences
• Uploaded documents/images

1. Automatically Collected Data

• IP address
• Browser type
• Device information
• Website usage statistics (via cookies or analytics tools)

1. Sensitive Personal Data (Only if necessary and with explicit consent)

• Financial/payment information (via third-party secure gateways)
• Government-issued IDs (only if legally required)

3. Purpose of Data Collection

Your data is used for the following purposes:

Purpose	Legal Basis (DPDPA)
To provide personalised interior design consultation and quotes	Consent
To process inquiries, orders, and service requests	Consent / Contract
To improve our website and services through analytics	Consent
For communication via email, SMS, or WhatsApp (promotional & transactional)	Consent
To comply with legal obligations, taxation, and fraud prevention	Legal Obligation

4. Consent and Withdrawal

We obtain explicit consent wherever required, and you may:

• Withdraw your consent at any time by writing to us at hello@raospace.com
• Choose to opt-out of marketing communications using the “unsubscribe” link or by messaging us directly.

5. Data Retention

We retain your personal data only for as long as:

• It is necessary to fulfill the purposes outlined above, or
• As required under Indian law (e.g., tax laws, contract records).

6. Data Sharing and Disclosure

We do not sell your personal data.

We may share data with:

• Vetted service providers (e.g., delivery partners, payment gateways, IT vendors)
• Government authorities when legally mandated
• Freelance designers or partners only after ensuring confidentiality

All data sharing follows data minimization and purpose limitation principles under the DPDPA.

7. Data Storage and Security

We adopt reasonable technical and organizational measures to protect your data:

• SSL encryption for web data transmission
• Secure servers and firewalls
• Role-based access controls for employees
• Periodic data audits and staff training

8. Your Rights Under DPDPA

As a Data Principal, you have the following rights:

1. Right to Access – Know what data we hold and how we use it.
2. Right to Correction – Request corrections or updates to your personal data.
3. Right to Erasure – Request deletion of your data, subject to legal exceptions.
4. Right to Data Portability – Request data in a readable format.
5. Right to Grievance Redressal – Reach out to our Data Protection Officer (DPO) for any complaints.

To exercise these rights, email: hello@raospace.com

9. Grievance Redressal

If you have concerns or complaints about our data handling, contact:

Data Protection Officer
Rao Space
Email: hello@raospace.com
Phone: +919380139325

If unresolved, you may escalate to the Data Protection Board of India under DPDPA.

10. Children’s Privacy

We do not knowingly collect data from individuals under 18 years of age without parental consent.

11. Cross-Border Data Transfer

If your data is processed outside India (e.g., cloud servers or software providers), we ensure adequate safeguards in compliance with Indian regulations.

12. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Website functionality
• Analytics and performance
• Personalised experience

You can manage cookie preferences via your browser settings.

13. Policy Updates

We may update this policy from time to time to reflect legal, technical, or business changes. We recommend checking this page periodically.

14. Contact Information

For questions or clarifications:

Rao Space – Contemporary Home Interiors
Email: hello@raospace.com
Phone: +919380139325
Website: https://raospace.com/